Refund policy

RETURN AND EXCHANGE POLICY
1. Guaranteed Satisfaction
At VELAR, we always strive for your satisfaction. This policy ensures a clear and fair process.

2. General Conditions
Contact us through our form or by email at contact@velarelise.com

3. Accepted Reasons
3.1. Withdrawal / Change of Mind:
You have up to 30 calendar days from receiving the product. The product must:
- Be in its original packaging
- Show no signs of use
- Include all accessories
If approved, you will receive a return label valid for 7 days.

3.2. Manufacturing Defects:
Must be requested within 30 days. Does not cover accidental damage or improper use.

3.3. Damaged Product Upon Arrival:
Refuse the delivery or request an immediate return. Please attach photos of the damage.

3.4. Incorrect Product:
You must request the exchange within a maximum of 7 calendar days.

3.5. Inspection and Resolution:
Once received, the product will be inspected within 10 business days. If approved, a refund will be issued.

3.6. Proofs:
You must attach photos or videos clearly showing the issue.

3.7. Customer Responsibility:
It is the customer's responsibility to choose the correct model/color when purchasing. 

4. Refund Options
4.1. Store Credit:
Valid for the same amount towards future purchases.

4.2. Credit Card:
Refunds are processed according to the card issuer's timelines (1–2 billing cycles).

4.3. Chargebacks:
If the product was delivered but payment was reversed, return will be requested.

4.4. Bank Transfer:
Refund within up to 10 business days to the original account.
4.5. Other Cases (lost, out of stock):
Processed within 5 business days.
5.Questions
Contact us through the website or by email at contact@velarelise.com